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erasmus1 year, 1 month ago
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I've installed the 9.31 software on a new iMac, but am getting the message "Board is not connected". Everything is connected - screen, USB and sound. Without a manual or documentation, I've run out of ideas. I'm also getting an lsadrv diagnostic. The board writes okay, and projects dvd's, but won't save screens and I can't write directly on the screen. Can anyone help?
erasmus:
I did try that at the time, but it didn't help. I'll be there in a couple of hours, so will try it again and let you know. Perhaps I didn't wait long enough.
1 year, 1 month ago
George Tsaousidis:
Thanks erasmus; it usually takes up to two minutes, please be patient. Looking forward to the response.
1 year, 1 month ago
erasmus:
Tried it. I get an instant message that it's not connected and doesn't appear to be even trying after that. I wasn't asked to provide a key when installing the software. Did I miss something there? This works on the machine right beside it so it's not the connection. Identical iMacs. What am I missing here?
1 year, 1 month ago
George Tsaousidis:
Hi Erasmus
This could be due to a service that has failed to load.
We are waiting for some documentation from Japan for troubleshooting, but in the mean time, you may wish to reinstall the StarBoard Software.
This could be due to a service that has failed to load.
We are waiting for some documentation from Japan for troubleshooting, but in the mean time, you may wish to reinstall the StarBoard Software.
1 year, 1 month ago
erasmus:
Okay. Will try that tomorrow morning. Thanks for your help.
1 year, 1 month ago
When this happens again, can you please do the following:
In the StarBoard Software, go to Settings → StarBoard → Check Connection.
Give it up to 120 seconds to locate the board. A messagebox will be produced if it doesn't find the board, otherwise the watermark will disappear.
Please feedback the outcome.